Online Services Offered in the Division
Filing of Complaints
Who may file a complaint:
Any person who has a cause of action may file an administrative complaint against any of the following:
a.) Non-teaching employee
b.) Teaching/teaching related employee.
Where to file:
a.) Complaint against non-teaching employee = Division Office.
b.) Complaint against teaching/teaching related employee = Division Office or Regional Office.
What are the Requirements:
- Verified Affidavit of Complaint in 4 copies containing the following:
a.) Full name and address of the complainant
b.) Full name and address of the person complained of, as well as his/her position and office in the Department of Education
c.) A narration of the relevant and material facts which show the acts or omissions as allegedly committed by the person
d.) Certified true copies of documentary evidence and affidavits of his/her witnesses, if any.
2. Certificate of Non-Forum Shopping
PROCESS FLOW:
| STEP | COMPLAINANT | SERVICE PROVIDER | DURATION OF ACTIVITY | PERSON IN CHARGE | FEES | FORM |
| 1 | File the complaint along with the requirement at the Division Office through the Records Section | Receive the complaint and other documents, if any. | Within 10 minutes | Receiving clerk/ authorized employee (Records Section) | N/A | – |
| 2 | Received the copy of dicuments/ complaint filed | Issue the receiving copy of the complainant and forward to the Office of the Schools Division Superintendent | Within 30 minutes | Receiving clerk/ authorized employee (Records Section) | – | – |
| 3 | – | Legal Unit prepares actionable document b. Proceed to investigate incase of non- teaching Personnel. | Within 1 day | |||
| 4 | – | Forward to ASDS’s Office for initial and returned to Schools Division Superintendent for signing of endorsement incase of complaint against teaching personnel. | Within 2 days | Legal Assistant | – | – |
| 5 | – | Return to the Legal Unit for photocopying and to complete attachments if any. | Within 1 day | Admin Assistant II (SDS) Sec.) | – | – |
| 6 | – | Forward to Records Section for releasing (Note: Complaint against teaching personnel shall be endorsed to the Regional Office)) | Within 1 day | Records Officer | – | – |