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Filing of Complaints

Who may file a complaint:

Any person who has a cause of action may file an administrative complaint against any of the following:

            a.) Non-teaching employee
            b.) Teaching/teaching related employee.

Where to file:

a.) Complaint against non-teaching employee = Division Office.
b.) Complaint against teaching/teaching related employee = Division Office or Regional Office.

What are the Requirements:

  1.  Verified Affidavit of Complaint in 4 copies containing the following:

           a.) Full name and address of the complainant
      b.) Full name and address of the person complained of, as well as his/her position and office in the Department of Education
          c.) A narration of the relevant and material facts which show the acts or omissions as allegedly committed by the person
          d.) Certified true copies of documentary evidence and affidavits of his/her witnesses, if any.

2.  Certificate of Non-Forum Shopping

PROCESS FLOW:

STEPCOMPLAINANTSERVICE PROVIDER

DURATION OF ACTIVITY
( UNDER NORMAL CIRCUMSTANCES)

PERSON IN CHARGEFEESFORM
1File  the complaint along with the requirement at the  Division Office through the Records SectionReceive the complaint and other documents, if any.Within 10 minutesReceiving clerk/ authorized employee (Records Section)N/A
2Received the copy of dicuments/ complaint filedIssue the receiving copy of the complainant and forward to the Office of the Schools Division SuperintendentWithin 30 minutesReceiving clerk/ authorized employee (Records Section)
3

Legal Unit prepares actionable document
a. Endorse to the Regional office incase of administrative complaint against teaching/ non- teaching related DepEd officials

b. Proceed to investigate incase of non- teaching Personnel.

Within 1 day   
4Forward to ASDS’s Office for initial and returned to Schools Division  Superintendent for signing of endorsement incase of complaint against teaching personnel.Within 2 daysLegal Assistant
5Return to the Legal Unit for photocopying and to complete attachments if any.Within 1 dayAdmin Assistant II (SDS) Sec.)
6Forward to Records Section for releasing (Note: Complaint against teaching personnel shall be endorsed to the Regional Office))Within 1 dayRecords Officer